SHIPPING

1. SHIPPING DESTINATIONS
  • CULTUR ALWAYS WINS currently ships to:
  1. the United Kingdom;
  2. the majority of European Union member states;
  3. the United States of America.
  • Shipping availability may change at any time.

2. DELIVERY TIMEFRAMES
  • Indicative delivery times are: UK: 2–4 Business Days from dispatch; International (EU & USA): 5–14 Business Days from dispatch.
  • Delivery estimates are not guaranteed and do not form part of the Contract.
  • CULTUR ALWAYS WINS shall not be liable for delays caused by:
  1. courier or postal service failures;
  2. customs processing;
  3. peak demand periods;
  4. Force Majeure Events.

3. DISPATCH & MULTI-PARCEL SHIPMENTS
  • Goods will be prepared for dispatch once payment is received and stock is confirmed.
  • CULTUR ALWAYS WINS may, at its discretion, dispatch Goods in multiple parcels without additional charge.
  • Dispatch notifications will be sent via email.

4. DELIVERY ADDRESS & ACCESS
  • You are responsible for providing a complete and accurate delivery address.
  • CULTUR ALWAYS WINS is not responsible for:
  1. failed deliveries due to incorrect or incomplete address details;
  2. failure to collect parcels from a depot or pickup location;
  3. refusals by building management, concierge or similar.
  • If a parcel is returned to CULTUR ALWAYS WINS due to Customer error or inaction, CULTUR ALWAYS WINS may:
  1. refund the price of the Goods only (excluding shipping); or
  2. offer re-delivery at additional cost.

5. SAFE PLACE, NEIGHBOUR & LOCKER DELIVERIES
  • If you instruct the courier to leave a parcel in a safe place, with a neighbour, at a parcel locker, or with reception/concierge, risk in the Goods passes to you once the courier confirms delivery to that location.
  • CULTUR ALWAYS WINS is not liable for theft, loss or damage occurring after such delivery.

6. DELIVERY CONFIRMATION & DISPUTES
  • Courier tracking stating “Delivered” shall be deemed sufficient evidence of delivery.
  • If you dispute delivery, CULTUR ALWAYS WINS may:
  1. request investigation by the courier;
  2. obtain GPS, driver notes or photographic evidence;
  3. withhold any refund or replacement until investigation is complete.
  • If courier evidence supports that delivery occurred, CULTUR ALWAYS WINS is under no obligation to provide a refund or replacement.